Payment & Refund Policy

TASKA AMILAH PAYMENT & REFUND POLICY

Version: 1.0
Effective date: 13 October 2026

1. Payments

Payments must be made using the methods available in the Fee Portal or another method approved by TASKA AMILAH. Users must check the invoice, child’s name and payment amount before proceeding.

2. Payment confirmation

A payment is considered received only after:

• The payment gateway or bank confirms that the transaction was successful; or
• A manual payment has been reviewed and approved by a TASKA AMILAH administrator.

A “Pending” or “Failed” transaction status, or a transfer instruction alone, does not necessarily mean that funds have been received.

3. Receipts

An official receipt is issued after payment has been successfully confirmed and approved. A receipt number is not issued for a failed transaction. Receipts may be viewed or downloaded through the Fee Portal.

4. Manual bank transfers

For bank transfers, users must enter the correct reference number and provide clear payment evidence when requested. A payment remains pending until the funds are matched against TASKA AMILAH’s bank account.

5. Duplicate or excess payments

If a duplicate or excess payment occurs, contact TASKA AMILAH. Following verification, the excess may be:

• Refunded to the payer; or
• Applied as credit to another invoice with the payer’s agreement.

6. Refund requests

A refund request must include the payer’s name, child’s name, invoice number, transaction number, amount and reason for the request. Supporting documents may be required.

Refunds are subject to verification of payment records, services already provided, discounts or vouchers used and applicable legal obligations.

7. Third-party charges

Bank, payment-gateway or third-party processing charges are refundable only when the relevant provider also refunds those charges to TASKA AMILAH.

8. Processing period

Requests will be processed within a reasonable period after all required information and evidence have been received. The time taken for funds to reach the payer’s account depends on the bank or payment provider.

9. Late, cancelled or void invoices

Valid late charges will be shown on the invoice. An invoice marked “Void” or cancelled cannot be paid. If payment was made before an invoice was cancelled, TASKA AMILAH will determine whether it should be transferred to the correct invoice, retained as credit or refunded.

10. Vouchers and discounts

Vouchers and discounts are subject to their respective terms, validity periods, scope and usage limits. Voucher value cannot be exchanged for cash unless expressly stated or required by law.

11. Payment disputes

Any discrepancy or dispute must be reported promptly. Do not make a second payment for a pending transaction without first checking its status with TASKA AMILAH.

12. Contact us

TASKA AMILAH
Telephone: 018-575 3341
Email: admin@taskamilah.com